Our Policies

Revive Salon and Spa
Hair Guarantee

 

 

We want you to be 100% satisfied with your overall experience. We know that your hair is important to you. We want you to be happy from the moment you sit in our chair to the moment you leave our salon! As professionals, we strive to communicate how important it is to take the most realistic and healthy approach to achieving your beauty goals! If you are not happy with your experience, we will make necessary adjustments so you can leave our salon feeling amazing! After all, we are trying to build a long-lasting relationship with you and be your trusted salon for life! If after your experience you are unhappy with the result, within reason, we are happy to make adjustments to your hair in the form of a redo service.

There are limitations to re-do services to protect all parties involved:

• There are absolutely No Refunds. Our goal is to build a long-lasting relationship with you. Sometimes there are bumps in the road, however we would rather learn with you and make adjustments so we can give you the hair you want. Remember hair is an art and sometimes this takes time, but we are willing to be patient with you if you are patient and reasonable with us! Remember that no hair service is ever the exact same every time or from person to person.

• Your color or extension service is valid for a re-do up to 10 days after your service(s) was performed.

• We will no longer be eligible for a re-do service if you or another stylist makes any changes to the hair.

• In order to be eligible for a re-do service you must invest in the recommended shampoo. When you invest in the purchase of a color safe shampoo or sulfate and paraben free shampoo for extensions from Revive Salon and Spa your color or extension service is 100% guaranteed. This does not include shampoos purchased from other retailers or other salons.

• If you are in the middle of a color correction process and there is box color present in hair you will not be qualified for re-do service if the desired result is not achieved in one sitting (this will be explained during the consultation prier to starting the service, that way there is no surprises if the desired goal is not achieved in one sitting). Additional toners, treatments and other necessary services will be priced fairly in each specific case.